Insights

Regulatory change, customer transformation, a restructure, some precursor technology changes to enable the customer transformation…and an office restack to prepare for our (second!) return to the

Recently a client asked me to prepare some thoughts on how change management has changed during the pandemic. Her team wanted to know how organisations are adjusting their change management approach,

In our experience, there are organisations with an aggressive project or transformation agenda that know that change management is necessary—everyone talks about it, so it must be important!—but

To get on board with change, people need to understand the opportunity ahead, or why the status quo isn’t good enough anymore. Are you starting with WHY? “Next year we’re going to introduce an

You’ve done all you can: documented everything, run training sessions at all hours, sent all your communications (mostly email, but hey―COVID), and the business teams said “yes” on the go-live

When Steve Jobs returned to Apple in 1997, he took their product line from 350 down to 10. He chose to make 10 excellent products and ditch the remaining 340. Jobs famously said, “People think focus